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IR Dongle - Support
Frequently Asked Questions Quick Operation Guide
 
 
Frequently Asked Questions
 
Product terms :
  What is Internet Radio?
  What is iRadioPOP?
  What is Kbps?
  What makes the differences between iRadioPOP and other Internet Radio software?
Installation and limitation :
  Does iRadioPOP need to be installed?
  Does iRadioPOP have any restriction on software and hardware?
 
The security warning will pop out at the first time to ask whether to download the ActiveX Control - VBIRDPlayer.CAB. Will it be safe to download it?
Playing issues :
  Why can’t iRadioPOP start automatically after plugging dongle into the USB port?
  Why can’t iRadioPOP play all the radio stations after starting the program?
  Why can’t some radio stations be played on iRadioPOP?
  Why is there some noise and broken sound during playing?
  I listen to internet radio after unplugging iRadioPOP?
Radio stations :
  Why did some stations disappear suddenly?
  Can I offer the internet radio stations to iRadioPOP?
 
Will iRadioPOP update and get new radio stations regularly?
Functional operations :
  How to use iRadioPOP?
  How to record and play the program?
 
How to vote for the station?
 
 
What is Internet Radio?
Internet Radio means that radio stations distribute signal through Internet. As long as the computer connects to Internet, it will be able to listen to the radio without any area limitation. You can listen to the whole world music from anywhere.
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What is iRadioPOP?
iRadioPOP is a platform which offers internet radio stations around the world. You only need to plug iRadioPOP dongle into the USB port and it will automatically pop out a player for listening to internet radio. Internet radio stations are categorized into regions and genres. We provide a friendly GUI leading you easily to find out the preferred stations. Each station can be voted or added to “my favorite” once you found that station was what you like.
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What is Kbps?
Kbps means numbers of kilobytes which transferred per second. The bigger the number it shows the more data it transfers in one second. It means that acoustics will be better but also takes more bandwidth. When it shows “--”, it means we don’t have the information so far.
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What makes the differences between iRadioPOP and other Internet Radio software?
Please refer to the form as below:
Product iRadioPOP Monthly Rental
(H brand)
Free (I brand)
Charge Charge for one time and enjoy forever Charged by month Free
Numbers of Radio Stations Over 16,000 About 10,000 About 1,700
Recording Yes No No
My Favorite Yes Yes Yes
Classification by Region and Genre Yes Yes Only by genre
Listening History Yes No No
Station Recommendation Yes Yes No
Usage Plug and Play Need to login Need to install and register
Security on public computers No record will be left Need to delete user name and password Need to remove all information and software
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Does iRadioPOP need to be installed?
No installation is needed. But iRadioPOP need to download an ActiveX control file at the first time. You only need to plug the iRadioPOP dongle into the USB port and click [OK] when the player pops out automatically; then it will take few seconds to complete download. After that, you won’t need to download the file any more.
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Does iRadioPOP have any restriction on software and hardware?
Your computer needs to install Internet Explorer6 (IE6) or Internet Explorer7 (IE7) and the operating system needs to be WindowsXP/Vista/2000. It also needs Windows Media player Version to 9 series or above. For better music quality, connecting to the Internet by wired LAN is strongly recommended. For more detail restriction please refer to system requirements.
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The security warning will pop out at the first time to ask whether to download the ActiveX Control - VBIRDPlayer.CAB. Will it be safe to download?
VBIRDPlayer.CAB is necessary for playing and recording. Please click [OK] to download the ActiveX Control file - VBIRDPlayer.CAB and be relieved to enjoy iRadioPOP.
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Why can’t iRadioPOP start automatically after plugging dongle into the USB port?
Settings of each computer will depend on version, language, and user’s preferences. iRadioPOP will only provide service on computers with general settings. So if the program cannot start automatically, please check the follow settings.
 
(1) Please confirm the setting whether [Autoplay] service has been enabled. (Notice! Only XP Professional version can change Autoplay settings, please ignore this item if you are using XP Home version.) To enable, follow the steps:
 
i. [Start] → [Run] → Open: gpedit.msc
 
ii. Select [Computer Configuration] from left side of the window
iii. Expand folder and select [Administrative Templates]
iv. Expand folder and select [System]. Then select [Turn off Autoplay] from right side of the window
 
v. Double click to change the setting to [Disabled]
 
Repeat from step , select [User Configuration] and continue step <iii> ~ <v>.

If you don’t want to change this setting, you may launch the program by double clicking the iRadioPOP label which can be found on the disk list shown in [My Computer]

   
(2) If you plug the iRadioPOP into a PC with Windows Vista OS, because of its security control for every software and hardware, the following windows will be prompted to ask your permission to execute. Please click “Run IRDApp.exe”. If you don’t want this window to jump out next time, please also check the “Always do this for software and games” box.
 
   
(3) Sometimes because of the over-loading or Operating System issue, your computer can’t recognize the dongle has been plugged in. Please remove the dongle and plug-in again. Or you may double click on the CD-ROM disk (labeled with the product name) from [My computer] to launch the program.
   
(4) If you plug-in the dongle before starting your computer, the Operating System won’t autorun the program. Please remove the dongle and plug-in again. Or you may double click on the CD-ROM disk (labeled with the product name) from [My computer] to launch the program.
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Why can’t iRadioPOP play all the radio stations after starting the program?
This is probably due to the download failure of the ActiveX file. Please check the following items:
 
(1) Please make sure your dongle is legal.
(2) Please make sure that computer has been connected to internet, and the Windows Media Player version is 9 series or above.
(3) Please confirm your privilege to this computer is equal to Administrator.
(4) Please check the following items in [Internet Explorer] → [Tools] → [Internet options] → [Security] → [Custom level] are Enable or Prompt:
 
  • Download signed ActiveX controls
  • Run ActiveX controls and plug-ins
  • Script ActiveX controls marked safe for scripting
  • Allow previously unused ActiveX controls to run without prompt (for Vista only)
    (5) If above methods all fail, please go to this page to download the file and manually install it. If none of the above methods can solve the problem, please confirm whether your PC, the company or the Internet Service Provider has setup the firewall or Anti-Virus software to prevent streaming signal transmitting.
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    Why can’t some radio stations be played on iRadioPOP?
    (1) Internet radio stations are usually nonprofit and low capital so they may take break sometimes or the bandwidth they provide is insufficient for too many people to connect in the same time. No need of numerous equipments is the characteristic of internet radio station so that the stations won’t need to invest a lot of money. Therefore most of them are nothing more than hosted by home office or students. So the connecting problem may occur sometimes. In order to avoid this problem, we also check the stations regularly to try to shift those suspended station out from the database.
    (2) Some ports might be blocked by the firewall.
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    Why is there some noise and broken sound during playing?
    iRadioPOP is a platform which provides the service of internet radio to let users connect to the radio stations to get the streaming signals. Therefore, [Broken sound] might happen when bandwidth is insufficient or internetworking is congested. In this case, we suggest you choosing the stations with lower bit-rate (kbps). [Noise] could be caused by unstable quality provided by the internet radio station.
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    Can I listen to internet radio after unplugging iRadioPOP?
    The program will be shut down automatically after unplugging iRadioPOP Dongle, so you won’t be able to listen to internet radio any more. If you unplug iRadioPOP Dongle incautiously when listening, please plug the dongle again and select the History list to get the information of the stations which was just listened. Click on the station directly to play.
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    Why did some stations disappear suddenly?
    To ensure all stations we provided are connectable, we will keep detecting all stations’ connection status. Once a station was detected as unreachable, we will remove it from all station lists, which include My Favorites and Top10 station lists.
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    Can I offer the internet radio stations to iRadioPOP?
    Yes, you can do this by [Contact Us] -> [Add Stations] function from the menu at the left side. Please submit the station information like name, website, country and genre. We will process the information as soon as possible.
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    Will iRadioPOP update and get new radio stations regularly?
    Yes! iRadioPOP will keep searching and updating new stations to the database.
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    How to use iRadioPOP?
    Plug iRadioPOP Dongle into the USB port. Please download the ActiveX control file at the first time and then just plug and play. For more detail information please refer to User’s manual.
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    How to record and play the program?
    Select the radio station you want to listen to. After connecting successfully, please click [Record] to start recording. Please click [Record] again to stop recording and it will pop out a window to ask for the destination folder and filename you want to save as. The file extension will be .wma which is supported by general media players.
    If you want to play the recorded file, please find the file in the selected destination folder and double click to play by the default player.
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    How to vote for the station?
    When you appreciate the program of the station, you may recommend other users to listen by voting. Click button of the station to recommend, and the button will turn to a solid smiling face . The votes of this station will increase.
    On the other hand, if you don’t like the program of the station, you may let other users know by voting too. Click button of the station to discommend, and the button will turn to a solid frowning face . The votes of this station will decrease.
    The voting result from users all over the world will affect the ranking in the “Top 10” list. And the detailed information will show in the “More Info” list.
     
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    MTECH CORPORATION   |   TEL: 886-2-23966600   |   FAX: 886-2-23965500   |   E-mail: services@iradiopop.com
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